Some payment methods may be automatically recorded, while manual transfers may require verification.
If you have completed a payment but your invoice still appears unpaid, submit a ticket to Billing & Accounts.
Provide
- Invoice number
- Amount paid
- Currency
- Payment date
- Payment method
- Transaction/reference number
- Payment receipt or transfer confirmation, where applicable
Please avoid sending unnecessary sensitive banking information.
Once verified, the payment can be recorded against the relevant invoice.