For an issue with a RapidBizz software product, submit a ticket under:
AI & Software Support
Include:
- Product name
- Company/account
- Affected module
- Description
- Expected behavior
- Actual behavior
- Error message
- Screenshot or screen recording
- Approximate date/time
- Browser/device where relevant
- Steps to reproduce the issue
Example
Instead of:
“RapidBookr isn't working.”
Provide:
“In RapidBookr, a new booking cannot be saved after selecting Vehicle X. Clicking Save displays an error. The issue occurs in Chrome. Screenshot attached.”
Detailed reports help our team investigate faster.