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SaaS Support vs Custom Development

It is important to distinguish between a technical support issue and a new development request.

Support Issue

Examples:

  • Existing feature stopped working
  • Error message
  • Login problem
  • Incorrect system behavior
  • Integration failure

Use AI & Software Support.

Custom Development

Examples:

  • New module
  • New report
  • New integration
  • New workflow
  • New dashboard
  • Major functionality change

Contact Sales & Projects.

This helps RapidBizz route your request correctly.

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