RapidBizz aims to review support requests as efficiently as possible.
Response and resolution times can vary depending on:
- Ticket priority
- Issue complexity
- Service/support plan
- Required investigation
- Third-party involvement
- Client response time
- Availability of required access
- Development requirements
Response Time vs Resolution Time
A response time is how long it takes for the team to acknowledge or respond to your request.
A resolution time is how long it takes to fully resolve the issue.
A fast response does not always mean an immediate resolution, particularly for complex technical problems.
Where a specific SLA applies, the applicable service agreement takes priority.