Support tickets may have different statuses depending on their current stage.
Common statuses may include:
Open
Your ticket has been submitted and is awaiting or undergoing review.
In Progress
The appropriate team is working on the request.
Awaiting Customer Response
RapidBizz requires additional information, confirmation, access, or feedback from you.
Answered
Our team has provided a response.
Closed
The support request has been completed or closed.
Exact status names may vary depending on the CRM configuration.