Complete information can significantly improve troubleshooting.
For technical problems, provide as many of the following as applicable:
- Website/domain
- System/application name
- Affected page
- Affected feature
- Exact error message
- Screenshot
- Screen recording
- Device
- Operating system
- Browser
- Approximate time the issue occurred
- Steps to reproduce the issue
- Recent changes
- Number of affected users
Example
Instead of:
“Login isn't working.”
Use:
“Users receive an 'Invalid Session' error after submitting the login form on the customer portal. The issue occurs in Chrome and Edge and started at approximately 10:30 AM. Screenshot attached.”