RapidBizz can develop WhatsApp-based automation where technically supported and included in the project.
A WhatsApp automation may help businesses:
- Answer common enquiries
- Collect lead information
- Provide product/service details
- Retrieve information from connected systems
- Send approved notifications
- Create support requests
- Route conversations
- Collect booking information
- Provide order/status information
- Escalate conversations to human staff
Example Workflow
Customer: “Do you have Model ABC-100 available?”
The system may:
- Understand the request
- Search the connected product/database system
- Retrieve approved information
- Generate a response
- Provide the information through WhatsApp
- Escalate to staff where necessary
Actual functionality depends on the connected systems and approved workflow.