Before an automation is released into production, RapidBizz may perform applicable testing.
Testing may include:
- Standard user requests
- Different wording of enquiries
- Invalid inputs
- API responses
- Database retrieval
- Error handling
- Human escalation
- Permissions
- Workflow logic
- Mobile/desktop behavior
- Integration failures
Client Testing
The client may also be asked to test the system using realistic business scenarios.
Client feedback is particularly valuable because your team understands real customer questions and operational exceptions.