If your business email stops sending or receiving messages, several factors may be involved.
Common causes include:
- Incorrect email settings
- DNS or MX record changes
- Full mailbox storage
- Incorrect password
- Server problems
- Spam/security filtering
- Domain expiration
- Email authentication configuration
- Third-party provider issues
Before Contacting Support
Check whether:
- Your internet connection works
- Webmail is accessible
- Your mailbox storage is full
- The problem affects one account or all company accounts
- You recently changed your password
- DNS or hosting settings were recently modified
Then submit a Web & Technical Support ticket with the relevant details.