For invoice, payment, renewal, or other billing-related assistance, submit a ticket through your RapidBizz Customer Portal.
Select:
Department: Billing & Accounts
Good Ticket Subjects
- Payment Confirmation – Invoice #XXXX
- Invoice Correction Request – #XXXX
- Hosting Renewal Enquiry
- Outstanding Balance Question
- Billing Information Update
Include
- Customer/company name
- Invoice number
- Amount/currency where relevant
- Clear explanation
- Transaction reference where applicable
- Supporting document where necessary
Please do not send full payment-card details, online banking passwords, OTPs, PINs, or other sensitive financial credentials.
For billing assistance, use your RapidBizz Customer Portal → Support Tickets → Billing & Accounts.