For problems with an active AI or automation system, submit a ticket under:
AI & Software Support
Include
- System/automation name
- Affected workflow
- Description of the issue
- Expected result
- Actual result
- Approximate date/time
- Screenshot where applicable
- Example input/message
- Error message
- Whether the issue happens every time or occasionally
Example
Instead of:
“AI isn't working.”
Provide:
“The WhatsApp assistant receives product enquiries correctly but does not return availability for Model ABC-100. It worked previously. Example conversation and screenshot attached.”
Detailed examples help our team reproduce and investigate the issue.