For hosting, domain, DNS, SSL, or business email assistance, submit a ticket under Web & Technical Support.
Use a Clear Subject
Examples:
Hosting – Website Not Loading
Domain – DNS Update Required
SSL – Certificate Warning
Email – Unable to Receive Messages
Domain – Renewal Enquiry
Include Relevant Information
Provide:
- Company name
- Domain name
- Affected service
- Description of the problem
- Error message
- Screenshot where applicable
- When the issue started
- Any recent changes
Priority
Use:
Normal — Standard requests
High — Significant service problem
Urgent — Critical production service outage
Please reserve Urgent priority for genuine business-critical disruptions.
Security
Do not include passwords, private keys, recovery codes, API secrets, or payment card details in ordinary support tickets.
If sensitive access is required, the RapidBizz team will advise you on an appropriate method.
For assistance with any hosting, domain, DNS, SSL, or email service managed by RapidBizz, please use your RapidBizz Customer Portal → Support Tickets → Web & Technical Support.