When RapidBizz becomes aware of a security issue affecting a managed service, the response may include applicable steps such as:
- Initial investigation
- Identifying affected services
- Containment
- Access review
- Remediation
- Recovery
- Monitoring
- Communication with relevant customers
- Additional security recommendations
The exact response depends on the incident, system, service agreement, and available evidence.
Customers should cooperate with reasonable information and access requests during an investigation.