For general privacy/account requests, submit a ticket under:
General Support
For billing-data corrections:
Billing & Accounts
For a technical security issue:
Web & Technical Support or AI & Software Support, depending on the affected service.
Include
- Company/customer name
- Affected account or service
- Clear description
- Relevant date/time
- Supporting information
- Preferred contact method
For security incidents, explain the current business impact and select an appropriate priority.
Do not include passwords, OTPs, private keys, or highly sensitive credentials in the ticket.
Account, Privacy & Security Best Practices
To protect your RapidBizz account and business information:
- Use unique passwords
- Enable multi-factor authentication where available
- Use individual user accounts
- Remove access for former employees
- Keep contact information current
- Review privacy preferences periodically
- Verify unexpected payment instructions
- Avoid sending credentials through normal messages
- Report suspected security incidents promptly
- Keep your devices and software updated
- Review third-party access regularly
- Download/export important business records where appropriate
For assistance, use your RapidBizz Customer Portal → Support Tickets and select the department most relevant to your request.