Existing RapidBizz customers can request website changes through the Customer Portal.
Submit a Support Ticket
Select Web & Technical Support and use a clear subject such as:
Website Update Request – Company Name
Include:
- Website URL
- Page requiring the update
- Exact section
- Existing information
- Replacement information
- Required images/files
- Any deadline or relevant context
Examples of Website Updates
Website updates may include:
- Text changes
- Contact information updates
- Image replacement
- Product updates
- Service updates
- Team member changes
- Banner changes
- New downloadable documents
- Minor page modifications
Additional Charges
Updates included in an active maintenance agreement will be handled according to that agreement.
Requests outside an active support/maintenance plan or outside its included scope may be quoted separately.
Article 5: How to Report a Website or Technical Issue
If you experience a problem with your website or another service managed by RapidBizz, submit a ticket under Web & Technical Support.
Provide the Following Information
Please include:
- Website URL
- Affected page
- Description of the issue
- Screenshot or screen recording where useful
- Error message
- Approximate time the issue occurred
- Device being used
- Browser being used
- Steps that reproduce the problem
Example
Instead of:
“Website isn't working.”
Provide:
“The contact form on the Contact Us page displays an error after clicking Submit. The issue started this morning and occurs in Chrome on desktop. Screenshot attached.”
This information helps our technical team investigate more efficiently.
Critical Issues
If your production website or critical business system is completely unavailable, you may select High or Urgent priority where appropriate.
Please do not use Urgent priority for normal content changes or routine requests.