If you believe your RapidBizz-managed website, system, account, or service may have a security issue, submit a High or Urgent support ticket where appropriate.
Include:
- Affected website/system
- Description of what you observed
- Approximate time
- Screenshot where safe and relevant
- Suspicious message or activity
- Affected users
- Whether access is currently impacted
Do not include:
- Passwords
- Private keys
- OTPs
- Full payment-card details
- Highly sensitive credentials
For a serious active incident, clearly state the business impact in the ticket.