The exact order workflow depends on the e-commerce platform and integrations configured for your website.
Orders
When a customer places an order, authorized store administrators may be able to review information such as:
- Order number
- Customer details
- Products ordered
- Order amount
- Payment status
- Shipping information
- Order status
Online Payments
Online payment processing is normally handled by the selected third-party payment gateway.
RapidBizz can assist with technical integration where included in the project scope, but payment approval, settlement, disputes, chargebacks, merchant verification, and transaction fees are generally governed by the payment provider.
Shipping
Shipping options depend on your configured delivery model.
The business is responsible for maintaining accurate shipping charges, delivery areas, fulfilment processes, and customer-facing delivery information.