RapidBizz provides multiple support channels to help customers with technical issues, billing enquiries, projects, services, and general assistance.
For existing customers, we recommend using the RapidBizz Customer Portal whenever possible so your request can be properly recorded, assigned, and tracked. The ticket system is designed for this type of centralized support workflow.
1. Customer Portal — Recommended
The preferred way to contact our support team is by submitting a Support Ticket through your RapidBizz Customer Portal.
Use a support ticket for:
- Website or e-commerce issues
- Hosting, domain, DNS or SSL support
- Business email issues
- Website changes and update requests
- Software or system support
- AI and automation support
- SEO, marketing or creative requests
- Billing and invoice enquiries
- Project-related assistance
- Other service-related requests
Your ticket can be routed to the appropriate department and its progress can be tracked from your account.
2. Choose the Correct Department
When creating your ticket, select the department that best matches your request:
- General Support — General questions and assistance
- Web & Technical Support — Websites, hosting, domains, SSL, email and technical issues
- Marketing & Creative — SEO, social media, advertising, branding and design
- Billing & Accounts — Invoices, payments, renewals and account-related questions
- AI & Software Support — CRM, software, AI automation, APIs and integrations
- Sales & Projects — New projects, quotations, upgrades and additional services
Choosing the correct department helps us direct your request to the appropriate team.
3. Email Support
You may also contact the relevant RapidBizz department using the official email address provided to you.
When contacting us by email, please include your:
- Company or customer name
- Relevant project/service
- Invoice number, if related to billing
- Clear description of your request
- Relevant screenshots or supporting documents
4. WhatsApp
WhatsApp may be used for quick communication, general enquiries, follow-ups, and urgent notifications.
For technical issues or requests requiring investigation, files, approvals, or ongoing communication, our team may ask you to submit a support ticket so the request can be properly documented and tracked.
5. For Critical Issues
If you are experiencing a major service disruption, submit a ticket with the appropriate High or Urgent priority and provide complete information about the issue.
Examples may include:
- Website unavailable
- Critical business email disruption
- Production system unavailable
- Serious security-related concern
- Critical functionality affecting business operations
Please avoid marking routine changes or general enquiries as urgent.
Help Us Resolve Your Request Faster
When contacting RapidBizz Support, provide as much relevant information as possible.
Where applicable, include:
- Website or system URL
- Service or project name
- Description of the problem
- Screenshot or error message
- When the issue started
- Device/browser information where relevant
- Any recent changes made before the issue occurred
Please do not send passwords, payment card information, API secrets, private keys, or other sensitive credentials through ordinary support messages.
Track Existing Requests
If you already have an open ticket for an issue, please reply to the same ticket instead of creating another ticket for the same problem.
This keeps communication organized and helps our team maintain the complete history of your request.
Before Contacting Support
You may also search the RapidBizz Knowledge Base for common questions and instructions before opening a ticket.