Welcome to the RapidBizz Customer Portal — your central place to manage your services, projects, documents, billing, and support with our team.
The portal is designed to make working with RapidBizz simple, organized, and transparent.
What You Can Do
Depending on the services associated with your account, you can use the portal to:
- View your active projects and project progress
- View and download invoices
- Track payment status
- Review estimates and quotations
- View proposals and contracts
- Access project tasks and updates
- Submit and track support tickets
- View important files and documents
- Access the Knowledge Base
- Manage your contact and company information
- Review your privacy and data preferences
Your Projects
The Projects section allows you to view projects associated with your company, including available milestones, tasks, files, discussions, and progress updates.
For project-related requests, please use the appropriate project discussion or support channel whenever available. This helps us keep your communication properly documented.
Invoices & Payments
From your customer portal, you can view your invoices, payment status, transaction history, and available payment information.
Please include your invoice number when contacting our Accounts team regarding a payment.
Estimates, Proposals & Contracts
RapidBizz may send estimates, proposals, or contracts through the portal.
Please review these documents carefully before accepting them. If you require clarification or changes, contact our team before approval.
Support Tickets
If you experience a technical issue or require assistance with an active service, you can create a Support Ticket directly from your account.
When submitting a ticket, please provide:
- A clear description of the issue
- The affected website, system, or service
- Relevant screenshots where possible
- Any error message you are receiving
- Steps that may help us reproduce the issue
Providing complete information helps our team investigate your request more efficiently.
Knowledge Base
Before opening a support ticket, you may want to check our Knowledge Base.
It contains helpful information about websites, hosting, domains, business email, billing, projects, digital services, account management, and other frequently asked questions.
Account Security
Please keep your portal login credentials confidential.
Do not share your password through support tickets, project discussions, or other unsecured communication channels.
If you believe your account may have been accessed without authorization, contact RapidBizz support promptly.
Need Assistance?
If you cannot find the information you need in the Knowledge Base, please submit a support ticket through your customer portal.
Our team will review your request and direct it to the appropriate department.