Keeping your account information up to date helps RapidBizz maintain accurate project, billing, support, and service records.
You can update certain information directly through your RapidBizz Customer Portal.
1. Log In to Your Customer Portal
Sign in to the RapidBizz Customer Portal using your registered email address and password.
Once logged in, open your Profile, Company, or Account Details section, depending on the options available to your account.
2. Review Your Contact Information
Check that your personal contact details are correct, including:
- Full name
- Email address
- Phone number
- Position or job title
- Profile information
Update any outdated or incorrect information and save your changes.
3. Review Your Company Information
If you are the primary or authorized contact, you may also be able to review or update company information such as:
- Company name
- Business address
- City
- Country
- Postal code
- Website
- Phone number
- Billing address
- Shipping address
- Tax/VAT information, where applicable
Please make sure billing information is accurate before requesting or receiving invoices.
4. Updating Your Email Address
Your registered email address may be used for portal access and important account communications.
If you need to change your primary email address and the option is not available in your account, submit a Support Ticket to RapidBizz.
For security, we may request verification before making certain account-level changes.
5. Billing Information
Please keep your billing details accurate to avoid errors on future invoices and financial documents.
If an invoice has already been issued with incorrect information, updating your profile may not automatically change the existing invoice.
In this situation, contact Billing & Accounts through a support ticket.
6. Company or Authorized Contact Changes
For significant changes such as:
- Company legal name
- Primary contact
- Authorized representative
- Tax/VAT information
- Ownership-related account information
please contact RapidBizz Support.
Additional verification or documentation may be requested before certain changes are processed.
7. Password & Account Security
If you need to change your password, use the available password settings within your account.
Choose a strong and unique password and do not share your portal credentials with other people.
If another person from your company requires portal access, contact RapidBizz to determine whether a separate authorized contact account should be created.
8. Unable to Update Information?
Some account information may be restricted from direct editing for security, billing, contractual, or administrative reasons.
If you cannot update the information you need, submit a Support Ticket under General Support or Billing & Accounts, depending on the type of change.
Include:
- Your company name
- Information that needs to be changed
- Correct/new information
- Reason for the requested change, where relevant
Please do not include passwords or other sensitive credentials in your ticket.
Keep Your Information Current
We recommend reviewing your account information periodically and whenever there is a change to your company, contact details, billing information, or authorized representatives.
Accurate account information helps ensure that important RapidBizz communications, invoices, project updates, and support responses reach the correct people.