Launching a website does not mean it should remain unchanged indefinitely.
Websites require ongoing monitoring, maintenance, security updates, backups, and content updates depending on their technology.
Maintenance May Include
Depending on your plan:
- Software/core updates
- Plugin or dependency updates
- Security checks
- Backups
- Minor content changes
- Technical troubleshooting
- Performance checks
- Uptime-related support
What Maintenance Normally Does Not Include
Unless specifically agreed, maintenance may not include:
- Complete redesigns
- New pages
- New modules
- Major new functionality
- Large product uploads
- New third-party integrations
- Custom development
- Major content creation
These can be quoted separately.
Third-Party Services
RapidBizz cannot guarantee uninterrupted operation of external services such as hosting providers, domain registrars, payment gateways, APIs, plugins, social platforms, or other third-party systems.
We can assist with investigation and configuration where covered by your support arrangement.
Need an Update or Support?
Submit a ticket through your RapidBizz Customer Portal and select Web & Technical Support.
Provide complete information about the requested update or technical issue so our team can assist you efficiently.