When RapidBizz creates a project for your company, you may be able to monitor it through the Customer Portal. Depending on the project, you may see: Pr...

Your project may move through different stages during its lifecycle. Depending on the project configuration, statuses may indicate stages such as: Not Start...

Milestones represent important stages or deliverables within a project. For example, a website project might contain milestones such as: Requ...

Tasks represent specific pieces of work associated with a project. Depending on your portal permissions, you may be able to view certain project tasks. ...

Where enabled, the Customer Portal allows you to provide files associated with your project. Files may include: Logos Images...

For project-specific questions, use the relevant project discussion or support mechanism available in your Customer Portal. Keep Communication Clear When r...

Some stages of a RapidBizz project require client review and approval before the team proceeds. Approval may be required for: Design concepts...

Project timelines depend on both RapidBizz and the client completing their respective responsibilities. A project may be delayed when required information is not provided on tim...

During an active project, you may decide that you need additional features or services. Examples include: Additional pages Additi...

Support tickets may have different statuses depending on their current stage. Common statuses may include: Open Y...

When submitting a support ticket, choose a priority based on the actual business impact. Low Use for: General questions...

RapidBizz aims to review support requests as efficiently as possible. Response and resolution times can vary depending on: Ticket priority ...

Create a new support ticket when you have a new and unrelated issue. For example: Ticket 1: Website conta...

If you need to provide additional information about an existing support request, reply to the original ticket whenever possible. Include any new: Scree...

Complete information can significantly improve troubleshooting. For technical problems, provide as many of the following as applicable: Website/domain...

Once the agreed project scope has been completed, the project will move toward final approval and handover. Depending on the project, handover may include: ...

If an existing issue is significantly affecting your business and requires additional attention, update the existing support ticket with the latest information. Clearly explain:...

Following these practices helps RapidBizz manage your projects and support requests more efficiently: Keep project communication organized Use one ticket per unrelated iss...