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Your RapidBizz Customer Portal account provides access to information related to your company, projects, invoices, support requests, contracts, files, and other available services.
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If you forget your Customer Portal password, use the Forgot Password option on the login page.
Typical Process
Open th...
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Use a strong and unique password for your RapidBizz account.
Recommended Practices
Use a long password
Combine multiple character types where practic...
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Where supported, each authorized employee should have their own account/contact access rather than sharing one login.
This helps with:
Security...
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A customer account may have a primary contact and additional authorized contacts.
The primary contact may have broader access to compa...
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Where available, you can use the privacy/GDPR area of the RapidBizz Customer Portal to request access to applicable personal information.
Alternatively, submit a request through...
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Where available and applicable, the RapidBizz Customer Portal may allow you to request or export certain personal information in a structured electronic format.
The information ...
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Customers should review the current RapidBizz:
Privacy Policy
Terms & Conditions
Refund/Cancellation Policy
Other applicabl...
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To reduce the risk of unauthorized access:
Use strong passwords
Do not share credentials
Use secure devices
Keep your browser a...
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Phishing attempts may imitate legitimate companies to steal passwords, financial information, or other sensitive data.
Be cautious of messages that:
As...
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If you believe your RapidBizz-managed website, system, account, or service may have a security issue, submit a High or Urgent support...
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Depending on your relationship with RapidBizz, we may process information such as:
Name
Email address
Phone number
Company info...
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Personal and business information may be used for purposes such as:
Responding to enquiries
Managing customer accounts
Providing contracted services...
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Depending on applicable data-protection law, you may have rights relating to your personal information.
These may include:
Right to be informed...
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You may be able to update certain information directly from your Customer Portal.
If a field cannot be changed, submit a support request and provide:
C...
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Where available, you may submit a request to delete applicable personal information.
Submitting a request does not necessarily mean every record can or will be deleted immediate...
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RapidBizz may provide options to manage consent for optional marketing communications.
These may include:
Marketing emails
Newsle...
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RapidBizz retains information for periods appropriate to the purpose for which it was collected and applicable business, legal, contractual, accounting, or security requirements.
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Files uploaded to projects, support tickets, or other CRM areas may form part of the service record.
Examples include:
Website content
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RapidBizz may process payment-related records necessary for invoices and accounting.
However, you should never send sensitive payment credentials through ordinary support channe...
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Some RapidBizz services may use third-party platforms or infrastructure.
Examples may include:
Hosting providers
Cloud services...
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RapidBizz websites or client solutions may use cookies and similar technologies for functionality, security, analytics, or other purposes.
Depending on the implementation, these...
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For security and operational purposes, systems may record certain activity associated with user accounts.
This can include information such as:
Login a...
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If you suspect a business email account has been compromised:
Change the password immediately if you still have access.
Sign out other active sessions where poss...
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If you suspect unauthorized changes or malicious activity on your website:
Do not make unnecessary changes that may destroy evidence
Record screenshots where safe...
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RapidBizz may occasionally require temporary access to a website, server, domain, API, or third-party system.
Do not place sensitive credentials directly into ordinary ticket me...
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If you want to close your RapidBizz Customer Portal account or end an applicable service, contact General Support or the relevant department.
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Security is a shared responsibility.
Customers should:
Protect account credentials
Maintain secure devices
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When RapidBizz becomes aware of a security issue affecting a managed service, the response may include applicable steps such as:
Initial investigation
Identifyin...
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For general privacy/account requests, submit a ticket under:
General Support
For billing-data corrections:
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